• System Administrator I

    Job Locations US-CA-Los Angeles
    Category
    IT
  • Overview

    This position is responsible for providing support services to internal and/or external users of the organization’s computer systems and network. Assists in the implementation planning and actual implementation of new information technology based systems.  Regularly provides technical support to all Bank employees.

    Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

    Responsibilities

    • Provide first and second level technical phone support for all requests.
    • Log incidents and service desk request calls into the ticketing system.
    • Provide solutions and guidance to callers based on experience or a database of known solutions.
    • Take ownership of assigned tickets, track to resolution and perform follow-up functions to ensure customer satisfaction
    • Perform problem management services that include problem isolation, problem resolution, and the coordination of services with other system administrators, network personnel, and vendors.
    • Ensure all communication and escalation processes are followed, provide quality ticket information.
    • Perform various system administration tasks including changing network and core system passwords, creating directories, maintaining system database files, installing applications and operating system software, and providing assistance to users.
    • Provide telephone support to bank personnel when problems or questions arise regarding the use of computerized applications including core processing systems, loan origination systems, e-mail systems, imaging systems, etc. Take service requests over the phone or in writing for all services provided by the Information Services departments
    • Dispatch service requests to appropriate Information Services department personnel according to departmental procedures. Track system changes by updating systems documentation associated with work orders, enhancements, and additions.
    • Contribute to effective departmental and bank operations by performing other related duties as assigned.
    • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
    • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
    • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
    • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
    • Performs duties specific to the position and other functions as assigned.

    Qualifications

    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

    • High School Diploma and at least 2-3+ years of IT Service Desk/Help Desk experience and/or training. Bachelor's Degree in Computer Science, Information Technology or similar preferred. Work related experience must consist of Microsoft Windows and Microsoft Office, Adobe, and other standard software programs.Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.
    • Requires experience and knowledge of network and computer systems/operations. Good written and verbal and interpersonal communication skills.
    • Detailed knowledge of Active Directory, Service Desk, Windows 10/ 7, MS Office and other applications. Installing & troubleshooting PCs; knowledge of computer & software installation.
    • Knowledge of FISERV/ ITI/ banking applications will be a plus.
    • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
    • Intermediate typing skills to meet production needs of the position.
    • Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
    • Understands and applies change control procedures effectively, especially for all SOX applications.
    • Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
    • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
    • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
    • Ability to work with no supervision while performing duties.
    • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

     

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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