• Financial Services Representative

    Job Locations US-CA-Northridge
    Category
    Retail Branch
  • Overview

     

    The Financial Services Officer is responsible for supervising and coordinating the activities of workers engaged in developing and managing retail banking relationships; identifies all financial services needs and refers to business/commercial, and other banking partners to meet client needs. Reports to the Branch Manager or Branch Services Manager.

     

     

    Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

    Responsibilities

    The Financial Services Representative is responsible for providing the bank's customers with personalized banking and new accounts services by performing the following duties. Reports to the Branch Manager, Branch Services Manager or Financial Services Officer.

     

    Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

    Qualifications

    Evaluates needs of potential customers and offers appropriate financial products and services.
     

    Prepares and compiles new customer application and information to open new account.
     

    Ensures completeness of documentation on new account set-up.
     

    Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
     

    Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM and debit cards.
     

    Presents funds received from customer to Customer Service Associate for deposit, and obtain receipt for customer.
     

    Helps customer complete application for products or services.
     

    Obtains credit records from credit reporting agency.
     

    May be responsible for admitting customers to safe deposit vault and/or renting safe deposit boxes.
     

    Accepts wire transfer requests.
     

    Responds to customer inquiries and requests regarding account.
     

    Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
     

    Provides deposit data to support marketing and sales promotion programs.

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