• Customer Service Associate II - Teller

    Job Locations US-CA-Los Angeles
    Category
    Retail Branch
  • Overview

    The Customer Service Associate II is responsible to receive and pay out money, keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. This position reports to the Branch Manager, Branch Services Manager, or Branch Operations Officer.

     

    Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program

    Responsibilities

    • Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
    • Cashes checks and pays out money after verification of signatures and customer balances. 
    • Enters customers' transactions into computer to record transactions, and issues computer generated receipts. 
    • Places hold on accounts for uncollected funds.
    • May be responsible for ordering daily supply of cash and counting incoming cash. 
    • Balances currency, coin, and checks in cash drawer at end of shift. 
    • Attempts to resolve issues and problems with customer's accounts. 
    • Removes deposits from, and counts and balances cash in, automated teller machines and night depository. 
    • Performs specialized tasks such as preparing cashier's checks, personal money orders, and order bank cards and checks for customers. 
    • Accepts loan payments. 
    • Explains and promotes bank products and services to customers. 
    • Record all transactions promptly, accurately and in compliance with bank procedures. 
    • Promotes and cross-sells other establishment products and services as appropriate to customer requirements. 
    • Generates new business to assist in meeting establishment profitability goals 
    • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
    • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
    • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
    • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
    • Performs duties specific to the position and other functions as assigned.

    Qualifications

    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

     

    • High school diploma or equivalent; and a minimum of three years Customer Service Associate experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
    • Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position. 
    • Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. 
    • Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees. 
    • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate). 
    • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. 
    • Ability to work with no supervision while performing duties. 
    • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

     

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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