• Customer Service Associate II

    Job Locations US-CA-Los Angeles
    Category
    Retail Branch
  • Overview

    The Customer Service Associate II is responsible to receive and pay out money, keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. This position reports to the Branch Manager, Branch Services Manager, or Branch Operations Officer.

     

    Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program

    Responsibilities

    • Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
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    • Cashes checks and pays out money after verification of signatures and customer balances.
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    • Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
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    • Places hold on accounts for uncollected funds.
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    • May be responsible for ordering daily supply of cash and counting incoming cash.
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    • Balances currency, coin, and checks in cash drawer at end of shift.

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