• Customer Service Officer

    Job Locations US-CA-Los Angeles
    Category
    Retail Branch
  • Overview

    The Customer Service Officer is responsible to receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties. This position is also responsible for developing and managing retail banking relationships in accordance with the Bank’s core values and prescribed sales process. Position identifies all financial services needs and refers to business/commercial, and other banking partners to meet client needs. Reports to the Branch Services Manager and/or Branch Manager.

     

    Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

    Responsibilities

     

    • Evaluates needs of potential customers and offers appropriate financial products and services.
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    • Prepares and compiles new customer application and information to open new accounts.
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    • Ensures completeness of documentation on new account set-up including final audit of new account files.
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    • Informs and advises customers of status or enhancements to current account productivity, and suggests resolution on account disputes and other account activity.
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    • Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, Certificates of Deposit, savings bonds, online banking, ATM and debit cards.
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    • Helps customer complete application for products or services.
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    • Obtains credit records from credit reporting agency.
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    • Responsible for admitting customers to safe deposit vault and/or renting safe deposit boxes.
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    • Accepts wire transfer requests.
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    • Accepts loan payments.

     

    Qualifications

    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

     

    • High School Diploma and at least five years of related experience and/or training. OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
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    • Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.
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    • Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

     

    • Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
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    • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
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    • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

     

    • Ability to work with no supervision while performing duties.

     

    • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
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