• Customer Service Associate / Bank Teller

    Job Locations US-CA-Los Angeles
    Retail Branch
  • Overview


    The Customer Service Associate I is responsible for receiving and paying out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. Reports to Branch Manager, Branch Services Manager, or Branch Operations Officer


    • Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
    • Cashes checks and pays out money after verification of signatures and customer balances.
    • Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
    • Place holds on accounts for uncollected funds.
    • May be responsible for ordering daily supply of cash and counting incoming cash.
    • Balances currency, coin, and checks in cash drawer at end of shift.
    • Attempts to resolve issues and problems with customer's accounts.
    • Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
    • Performs specialized tasks such as preparing cashier's checks, personal money orders, and order bank cards and checks for customers.
    • Accepts loan payments.
    • Explains and promotes bank products and services to customers.


    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.


    • High school diploma or equivalent; and a minimum of three to six months cash handling experience, or equivalent combination of work experience/education which may include accounting, balancing or customer service
    • Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position.

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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