• Customer Service Associate II

    Job Locations US-IL-Glenview
    Category
    Retail Branch
  • Overview

    The Customer Service Associate II is responsible to receive and pay out money, keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. This position reports to the Branch Manager, Branch Services Manager, or Branch Operations Officer.

    Responsibilities

     

    1. Receives checks and cash for deposit, verifies amount, and examines checks for endorsements. 
    2. Cashes checks and pays out money after verification of signatures and customer balances. 
    3. Enters customers' transactions into computer to record transactions, and issues computer generated receipts. 
    4. Places hold on accounts for uncollected funds. 
    5. May be responsible for ordering daily supply of cash and counting incoming cash. 
    6. Balances currency, coin, and checks in cash drawer at end of shift. 
    7. Attempts to resolve issues and problems with customer's accounts. 
    8. Removes deposits from, and counts and balances cash in, automated teller machines and night depository. 
    9. Performs specialized tasks such as preparing cashier's checks, personal money orders, and order bank cards and checks for customers. 
    10. Accepts loan payments. 
    11. Explains and promotes bank products and services to customers. 
    12. Record all transactions promptly, accurately and in compliance with bank procedures. 
    13. Promotes and cross-sells other establishment products and services as appropriate to customer requirements. 
    14. Generates new business to assist in meeting establishment profitability goals

    Qualifications

    • High school diploma or equivalent; and a minimum of three years Customer Service Associate experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. 
    • Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing and spreadsheet software programs to meet the needs of the position. 
    • Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. 
    • Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees. 
    • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate). 
    • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations. 
    • Ability to work with no supervision while performing duties.

     

     

     

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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