• Human Resources Manager, SVP

    Job Locations US-CA-Los Angeles
    Human Resources
  • Overview

    The HR Manager is responsible for directing the day to day administration of the Company’s Human Resources Department and associated functions including but not limited to; new hire orientation and exit interviews, employee communications, benefits, training, maintaining employee files and records, employee counseling and supervisory assistance, employee payroll, etc.  The position is responsible for assisting the Chief Human Resources Officer (CHRO) and other executive officers in maintaining employee and public relations, and internal affairs of the Company; ensures various administrative and internal activities or projects run smoothly and efficiently; provides leadership, support, and training throughout the organization as required; researches and writes various human resources-related policies, procedures and other related documentation or materials.  The position of Human Resources Manager is expected to provide leadership, training and guidance to the staff members of the Human Resources Department on a day to day basis and in the absence of the Chief Human Resources Officer.


    Ensures compliance with established Company policies and procedures.  Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.



    • Assists the CHRO with managing the day to day operations of the human resources department. 
    • Develops, enhances and supports all human resources-related services and programs of a diverse nature.
    • Manages employee & public relations, and internal affairs of a diverse and/or sensitive nature under the direction of senior management; ensures various administrative and internal activities, projects and communications run smoothly and efficiently.
    • Assists with HR audit compliance and procedure quality control through the development, implementation and maintenance of policies, procedures and other related infrastructure documentation; interviews personnel to obtain requested data or draft materials; recommends improvements and corrective actions to increase efficiency and improve productivity; and ensures compliance with state and federal regulations.
    • Supervises payroll processing, employee relations and benefits administration.
    • Composes, prepares and issues correspondence such as internal memorandums and letters to employees.
    • Gathers and calculates data and prepares a variety of monthly, quarterly and annual reports for management; ensures reports are accurate, complete and prepared on schedule.
    • Oversees the training of Company’s staff on human resource activities or issues.
    • Responds to inquiries or refers inquiries to the appropriate department or person, and exhibiting the necessary follow through with customers and/or staff involved.
    • Assists CHRO with supervision and support to all areas of the department where service or assistance is needed; oversees activities of assigned department personnel; opens and closes the department.
    • Assists CHRO with monitoring of staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
    • Assists the Chief Human Resources Officer in implementing cost controls for the department and monitors expenses to ensure compliance with budget.
    • Maintains a high level of confidentiality; tabulates and posts data in employee files and record books; sets up and maintains a variety of central files and journals.
    • Actively involved in instilling and maintaining a professional work environment within the Company; assists managers and supervisors in coordinating available resources (e.g., staff, materials, etc.) for maximum results.
    • Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
    • Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits and other personnel.
    • Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
    • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 
    • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
    • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
    • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.  The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
    • Performs duties specific to the position and other functions as assigned.


    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.

    • Bachelor’s degree or at least 7+ years of related experience and/or training. Work related experience should consist of a strong human resources or employee management background.  Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.
    • Previous management experience of supervising at least 3 or more employees required
    • Speaking, reading and writing in Korean is a plus.
    • Ability to deliver bilingual customer service in Korean, Gujarati, Urdu, Hindi, Chinese, Vietnamese, or Spanish. 
    • Demonstrated knowledge of all human resources related functions, including but not limited to; payroll, recruitment, benefits, compensation & employee relations.
    • Advanced knowledge of human resources, labor laws, related state and federal laws and regulations, and other Company policies and procedures.
    • Excellent interpersonal skills to deal with officers and employees on matters of a confidential or sensitive nature.
    • Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for one or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
    • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
    • Intermediate typing skills to meet production needs of the position.
    • Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
    • Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
    • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
    • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
    • Ability to work with no supervision while performing duties.
    • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities. 

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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