• Senior IT Specialist

    Job Locations US-CA-Los Angeles
    Category
    IT
  • Overview

     

     

     

    Hanmi Bank is seeking a Senior IT Specialist for our corporate headquarters in Los Angeles, CA.

     

    The Senior IT Specialist is responsible for providing general and technical support assistance to users of the company’s hardware systems or related software application platforms. Ensures the company’s systems or applications are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in special departmental tasks/projects as assigned.

     

     

    Responsibilities

     

     

    • Provides direct and telephone support to Bank personnel with respect to related Bank hardware or software application platforms. Provides step-by-step technical instruction and support. Trouble-shoots and resolves problems. Logs issues into the Bank’s information technology case system to ensure events are properly reported and resolved within established quality service level guidelines.
    • Performs routine system or user administrative tasks, such as system specification changes, additions, changes, or deletion of employees on the Bank’s various systems and applications. Ensures necessary documentation is attained and properly authorized for such requests. Originates and maintains system and user files.
    • Provides guidance and assistance to other IT Specialists.
    • Configure and administer systems or applications to ensure changes are methodologically planned, executed and verified.
    • May participate as a member of the Bank’s incident response team in the event of a technology emergency or breach in confidential information.
    • Works with vendors and various outside professional information technology organizations in the maintenance and purchase of system hardware, software applications, and accessories.
    • Assists in the configuration and administration of Bank systems or applications to ensure changes are methodologically planned, executed and verified.
    • Assists in analyzing and deploying hardware or software updates and other patch management directives.
    • Assists in special projects and tasks for the department of a diverse nature.
    • Responds to inquiries and refers issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
    • Operates computer terminal, personal computer or laptop, network console or other related computer components to input and process information and resolve problems within given authority.
    • Maintains basic knowledge and awareness of financial industry technical status and trends.
    • Prepares a variety of routine and special reports as required.

     

     

    Qualifications

     

     

    • Bachelor’s degree preferred and 2+years of related experience and/or training. Work related experience should consist of a technical background in information systems management, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related.
    • Industry certifications preferred.
    • Intermediate experience, knowledge and training in information technology department operations.
    • Basic knowledge of related state and federal banking compliance regulations.
    • Intermediate skills in information technology operations, voice and data communications, troubleshooting techniques, user and software support, including but not limited to, desktop applications and network administrative programs and resources.

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

     

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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